FAQ
I ordered not just one item and I haven’t received them all?
Please if possible wait for the rest of the items to arrive as our items can be sent from different warehouses so can be unexpected delays and they might be arriving to you at different times. If it takes longer then advised shipping time, please contact our customer service team at kiddyroocustomerservice@gmail.com.
I would like to return item back could i send to the address on the postage label?
No, please make sure you contact us at kiddyroocustomerservice@gmail.com before sending the item back. After we confirm it is okay to send the item back, we will provide you with a returns label. If you ordered more than one item from us and would like to return more than one item, please make sure they are packed separately. We might provide returns labels for each item separately, as they possibly will be returned to our different warehouses around the world.
Are your products made from safe materials for any age of kids?
Yes, our products are made from safe materials for any age kids group. Our silicone product range is made from 100% food-grade silicone, free from harmful fillers, unbreakable, and resistant to high temperatures. Our milk bottles, sterilisers, and milk and water warmers are Latex-Free, Nitrosamine-Free, Phthalate-Free, BPA-free, and PVC-free.
Can I take milk warmer on a plane due to battery restrictions?
Yes, portable milk warmers can be used and carried in hand luggage, as the batteries are small and they are allowed on planes.
Does milk warmers work with breast milk?
Yes, our warmers are great for breast milk! The warmers heat the milk evenly, and it eliminates the risks of hotspots. But please, be careful and always double-check the milk before feeding it to your baby.
How long does the milk and water warmers last in one charge?
The warmers can heat up to 6-7 bottles in one charge (based on 100ml bottles). The more liquid in the bottle, the faster the battery drains—keeping the liquid warm takes more power. Please note that this is a guide for the battery life of the warmer rather than a guide for how long milk can be warmed up safely. For milk handling and storage guidance, please look at the NHS website.
Can warmers be used at the same time when charging?
If the warmer's battery is low, please charge it first before using it again. The warmers can’t be used simultaneously when charging due to possible overheating.
How long does it take to heat up milk or formula with a portable milk warmer?
Usually, it takes 7-9 minutes based on a bottle with a 100ml starting temperature of 20C and heated in a 20C environment, which will take around 7 minutes to heat up to 37C. So, as you know, the surrounding temperature also affects heating time.
What to do if there are some leaking when using the milk warmer?
There are three main causes for leaking:
- A silicone ring should sit on top of the heating plate. Please make sure the silicone ring is in place to avoid any leaking.
- The heating plate can sometimes come loose from the adaptor. Please make sure the heating plate is tightened regularly.
- The bottle is not sitting at the right angle when attached to the milk warmer. Please contact us if you need further assistance.
Does USB chargeable milk warmers working with ready made formula?
USB-chargeable milk warmers do not work with thick-based formulas (with any other formulas, they are fine to use) and do not work with plant-based milk such as soy or almond milk. If using thick-based formulas, We recommend using not a portable milk warmer but a portable water warmer, where water can be heated to the right temperature and formula can be mixed with water in a milk bottle.